Privacy Policy

At InboxLabs, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services.

1. Introduction

InboxLabs ("we," "our," or "us") provides an AI-powered email automation platform. By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

A. Personal Information

We collect information you provide directly to us, such as when you create an account, subscribe to our newsletter, or contact support. This may include:

  • Name and contact details (email address).
  • Account credentials (hashed passwords).
  • Payment information (processed securely by our third-party payment processors; we do not store full credit card numbers).

B. Usage Data & Device Information

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include:

  • Device characteristics (operating system, browser version).
  • IP address and location data.
  • Usage patterns (pages visited, features used, time spent).

C. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

D. Google User Data

When you choose to connect your Google account, we access specific data based on the permissions you authorize:

  • Gmail (Read/Modify): To analyze your emails for summarization, categorization, and drafting responses. We only access emails required to perform these specific actions.
  • Calendar: To view your schedule and manage events to provide smart scheduling features.
  • Google Drive (Read-only): To view and index documents you explicitly select for your knowledge base. We only access files you choose to share with us.
  • Profile: To verify your identity and display basic profile information (name, avatar).

E. Microsoft User Data

When you choose to connect your Microsoft (Outlook) account, we access specific data based on the permissions you authorize:

  • Mail (Read/Write): To analyze your emails for summarization, categorization, and drafting responses.
  • Calendars: To view your schedule and manage events.
  • User Profile: To verify your identity and display basic profile information.

3. How We Use Your Information

We use the information we collect for various business purposes, including to:

  • Provide, operate, and maintain our Services.
  • Improve, personalize, and expand our Services.
  • Understand and analyze how you use our Services.
  • Develop new products, services, features, and functionality.
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
  • Process your transactions and manage your orders.
  • Find and prevent fraud.

4. Google API Services User Data Policy

InboxLabs's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Our Limited Use Disclosure:

  • No Advertising: We do not use Google user data for serving advertisements, including retargeting, personalized, or interest-based advertising.
  • No Human Access: We do not allow humans to read this data unless:
    • We have your affirmative agreement for specific messages (e.g., for technical support).
    • It is necessary for security purposes such as investigating abuse.
    • It is necessary to comply with applicable law.
    • The use is limited to internal operations and the data have been aggregated and anonymized.
  • No Training on Generalized Models: We do not transfer this data to third parties for the purpose of training generalized AI/ML models.

5. Microsoft Graph API Data Usage

InboxLabs's use and transfer to any other app of information received from Microsoft APIs will adhere to the Microsoft APIs Terms of Use.

Our Data Usage Disclosure:

  • No Advertising: We do not use Microsoft user data for serving advertisements.
  • No Human Access: We do not allow humans to read this data unless necessary for security purposes, to comply with applicable law, or with your affirmative agreement.
  • No Training on Generalized Models: We do not transfer this data to third parties for the purpose of training generalized AI/ML models.

6. Data Sharing & Disclosure

We may share your information in the following situations:

  • Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services).
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

To exercise these rights, please contact us at jtpatt03@gmail.com.

10. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

11. International Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. By using our Services, you consent to the transfer of your information to the United States and other countries where our servers are located.

12. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

13. Contact Us

If you have questions or comments about this policy, you may email us at jtpatt03@gmail.com or by post to:

InboxLabs, Inc.